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Recording calls is good for business — here’s why

September 3rd, 2021 BeckITSystems VoIP 2021september3voip_b, business voip, call recording, customer satisfaction, customer service, employee performance, internet phones, office tool, voip

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

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