Remote monitoring and management (RMM), is also known as remote network management. BeckITSystems’ extensive RMM capabilities provides clients with reliable and highly available computer systems by proactively solving small issues before they become failures. BeckITSystems’ RMM software provides insight into client networks provides BeckITSystems the ability to keep your computers secure and reliable, proactively. In that way we stay ahead of issues and resolve them remotely – without the need to cause an interruption to your daily work by going out to your office.
When one of these agents detects a problem on the computer it is monitoring, an alert, or “service ticket”, is created and sent to the BeckITSystems’ data center, prompting for an appropriate action needed to resolve the issue. These service tickets are classified based on severity, problem type, and more. The classifications help BeckITSystems to prioritize and identify critical vs. non-critical issues. Frequently BeckITSystems identifies and solves issues before anyone even realizes there is a developing problem.