Voice over Internet Protocol (VoIP) has delivered substantial value to businesses, offering enhanced call quality, flexibility, mobility, and cost savings compared to traditional phone systems. However, alongside these advantages comes a growing risk: telephony denial-of-service (TDoS) attacks. What exactly are TDoS attacks, how do they impact VoIP systems, and what measures can organizations take to […]

Choosing a phone system doesn’t have to be confusing. We compare Zoom Phone and traditional Voice over Internet Protocol (VoIP) in a clear, nontechnical way to help you find the best fit for your business. What’s the difference? Traditional VoIP systems have been around for a while, enabling phone calls over the internet instead of […]

Are you experiencing dropped calls or poor audio during Voice over Internet Protocol (VoIP) calls? It might be time to think about VoIP Quality of Service (QoS). QoS ensures smoother calls and better communication by prioritizing your network’s VoIP traffic. Here’s a quick guide. What is VoIP Quality of Service? VoIP QoS refers to managing […]

With the upcoming retirement of Skype by Microsoft on May 5, 2025, many businesses will require a smart switch. If your business has relied on Skype, now is the ideal time to explore the diverse and powerful alternatives available. Let’s take a look at some excellent replacements that can seamlessly step in and even outperform […]

The line between employee communication tools and customer service platforms is starting to blur — and that’s a good thing. For small and mid-sized businesses (SMBs), combining UCaaS with CCaaS can lead to stronger teamwork, faster response times, and happier customers. In this article, we’ll explore the main idea behind this merging of tools, what […]

Considering Voice over Internet Protocol (VoIP) for your business calls but unsure if your internet can handle it? It’s a valid concern. Issues such as poor call quality, echoes, or dropped calls can quickly become a major headache. To help you make an informed decision, this blog will break down VoIP bandwidth requirements, the factors […]

Moving your unified communications (UC) system to the cloud doesn’t have to be complex. A well-planned strategy can ensure a smooth migration while minimizing downtime and maximizing efficiency. Learn the best practices — from assessing bandwidth needs to proactively monitoring performance — to help your business fully leverage cloud-based UC solutions. Consider a hybrid approach […]

Ready to take your business’s VoIP (Voice over Internet Protocol) experience to the next level? Enter 5G — a technology that’s redefining how we connect and communicate. With lightning-fast speeds, unmatched reliability, and seamless efficiency, 5G is transforming VoIP systems into powerhouses of performance. Let’s dive into how this technology is changing the game for […]

Communication is the backbone of modern work, and a reliable Voice over Internet Protocol (VoIP) headset can make all the difference. From delivering clear audio during client calls to supporting seamless collaboration in virtual meetings, the right headset enhances productivity and professionalism. Unfortunately, because there are so many models to choose from, finding the right […]

Is your Voice over Internet Protocol (VoIP) system ready to meet the demands of 2025? With advancements in communication technologies and the increasing need for seamless collaboration, businesses like yours must keep their VoIP infrastructure in peak condition. This readiness checklist outlines the critical steps to optimize your system, from upgrading hardware and software to […]