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Diffuse negative online comments the right way

September 19th, 2019 BeckITSystems Social Media 2019september19socialmedia_b, criticism, internet, negative feedback, Online Reputation Management, QS_3, social media

Current trends show that personalized interactions help establish a business’s persona or identity with prospective customers. This makes the business more relatable and therefore more attractive to more consumers. To use this opportunity properly, social media managers should know how to keep their wits together, especially in the face of negativity online. Read on to […]

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