Total Care Remote & Local IT Support
Our objective is to make your IT a Strategic Asset and an unfair competitive advantage for your organization.
BeckITSystems provides a one-stop approach to meeting your needs. If the help desk cannot resolve your technology issue, the service request is escalated to an on-site technician.
Through our disciplined approach and business flexibility, our clients ultimately get better value from technology.
- We provide flexible services. Our service levels can be scaled to meet the needs of your organization.
- We are located in your backyard. When you call us, you’re going to speak to someone in the same city, not overseas.
- We provide On-site engineers who are close by. Engineers are close to you in order to provide speedy on-site response to your needs.
Services Provided By the Help Desk and Onsite Support Include:
- Support for Microsoft products, including Windows and the Office software suite.
- Support for mobile devices (iPhone, BlackBerry, Android), PDA’s
- Support for desktop phones.
- Server and network troubleshooting.
- Toll-free help desk access across the USA
- Remote desktop support through our web telephone portal.
- Consolidated ticket tracking & management through our centralized database with client portal accessible from our website (LogIn).
- Quarterly Reports on Help Desk usage trends and statistics.
- Hardware upgrades and refresh
- Software installation and troubleshooting
- Email configuration
- Office networking installation and upgrades
- Wireless networking
- Firewall and network installations
- Consultation and tutorials
- Printer installation and configuration
- VoIP and telephone installation
- Smartphone support
Full-time support is also available for businesses requiring continuous on-site technicians