Total Care Remote & Local IT Support

Our objective is to make your IT a Strategic Asset and an unfair competitive advantage for your organization.

BeckITSystems provides a one-stop approach to meeting your needs. If the help desk cannot resolve your technology issue, the service request is escalated to an on-site technician.
Through our disciplined approach and business flexibility, our clients ultimately get better value from technology.

  • We provide flexible services. Our service levels can be scaled to meet the needs of your organization.
  • We are located in your backyard. When you call us, you’re going to speak to someone in the same city, not overseas.
  • We provide On-site engineers who are close by. Engineers are close to you in order to provide speedy on-site response to your needs.

Services Provided By the Help Desk and Onsite Support Include:

  • Support for Microsoft products, including Windows and the Office software suite.
  • Support for mobile devices (iPhone, BlackBerry, Android), PDA’s
  • Support for desktop phones.
  • Server and network troubleshooting.
  • Toll-free help desk access across the USA
  • Remote desktop support through our web telephone portal.
  • Consolidated ticket tracking & management through our centralized database with client portal accessible from our website (LogIn).
  • Quarterly Reports on Help Desk usage trends and statistics.
  • Hardware upgrades and refresh
  • Software installation and troubleshooting
  • Email configuration
  • Office networking installation and upgrades
  • Wireless networking
  • Firewall and network installations
  • Consultation and tutorials
  • Printer installation and configuration
  • VoIP and telephone installation
  • Smartphone support

Full-time support is also available for businesses requiring continuous on-site technicians